When setting up as a mobile virtual network operator (MVNO) and choosing a mobile network operator (MNO) to work with, you should be asking prospective partners about their network coverage and roaming agreements, customer service capabilities and available features, pricing and much more. Roaming experts at Three Group Solutions have shared the most common questions they encounter from anyone looking to start or grow an MVNO.
Key questions to ask an MNO:
Timelines
- What is your process for deploying an MNVO?
- How long does it typically take to deploy an MVNO ?
Coverage
- How many countries do you operate and provide connectivity services in?
- Do you have any plans to expand new territories or countries in the near future?
Features and services
- What features and services do you offer on your network (e.g., international roaming, hotspot data, video calling)?
- Can I add my own unique value-added services to the plans?
Customer service
- What level of customer service support do you provide to MVNOs and their customers?
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How will customer service issues be handled for my customers?
Pricing plans
- What are your wholesale pricing options for voice, SMS, and data?
- Can I customise pricing plans to suit my target market needs?
- Are there any volume discounts available based on subscriber numbers?
APIs and integration
- What APIs are available for me to integrate with my own systems for billing, provisioning, and customer management?
Billing system
- How does your billing system work for MVNOs?
- I customize billing cycles and payment options?
- What level of detail do you provide billing information and how regular?
Customisation options
- Can I customise the user interface, branding, and customer experience for my MVNO?
Minimum subscriber requirements
- What is the minimum number of subscribers required to become an MVNO on your network?
Market considerations
- Do you have any specific plans or programs to support MVNOs targeting niche markets (e.g., prepaid, IoT)?
These questions should help you get the information you need to decide which MNO has the assets and terms that best fit your business goals. Get in touch with the wholesale experts at Three Group Solutions to ask these questions and find out how you can use our 11 mobile networks, and more than 600 international roaming networks, to power your MVNO. Fill in the form below and we'll get in touch.
